Terms & Conditions – A Complete Guide to Using the Hibajj Platform

By accessing the Hibajj (hibajj.app) website and any associated services, you are agreeing in full to these terms and conditions. These terms and conditions constitute a legally binding agreement between Hibajj and the user.

If you disagree with any part of these terms, please refrain from using the platform. Hibajj reserves the right to modify these Terms & Conditions at any time without prior notice. Continued use of the platform following any changes will be deemed acceptance of the updated terms.

These Terms & Conditions are available in both Bengali and English. In the event of any conflict, the Bengali version shall prevail.

The following requirements must be met to open an account on Hibajj:

• Applicants must be at least 18 years of age.
• All information provided must be accurate, complete, and up to date.
• Only one account may be registered per person, address, device, or IP address.
• A copy of your National ID or passport may be requested for identity verification.
• It is the user's responsibility to keep their account password confidential.

Providing false information during registration may result in account closure and forfeiture of all balances at any time. Use a strong password to keep your account secure and update it regularly.

The following rules apply when placing bets on Hibajj:

• Once a bet is confirmed, it cannot be changed or cancelled.
• If a bet is placed at incorrect odds due to a technical error, Hibajj reserves the right to void that bet.
• Any attempt to gain an unfair advantage through match fixing or other dishonest means will result in bet cancellation and account closure.
• In live betting, some bets may be voided due to real-time data delays.
• Hibajj reserves the right to set a maximum bet limit on any event.
• If a match or event is cancelled, the stake for that bet will be refunded.

Hibajj's betting system is fully automated. Outcomes are determined using data from the relevant sport's international statistics authority, and that data shall be considered final in the event of any dispute.

The following rules apply to all deposits and withdrawals on Hibajj:

• Only payment methods registered in your own name may be used for deposits.
• Withdrawals are typically processed within 15 to 30 minutes, though verification may take longer.
• Hibajj may request additional documentation for any suspicious transactions.
• Hibajj follows international AML policies to prevent money laundering.
• Withdrawal requests are reviewed within 24 hours.
• The minimum withdrawal amount will not be less than the figure specified on the platform.

Transactions are processed via bKash, Nagad, and Rocket. Processing times may vary by payment method. For any payment-related issues, please contact our support team.

Hibajj offers a variety of bonuses and rewards. The following terms apply to their use:

• Each bonus has a specific wagering requirement that must be met before any withdrawal can be made.
• The same person may not claim any bonus offer more than once.
• Bonuses have a set expiry date; any unused bonus will be automatically forfeited once it expires.
• Hibajj reserves the right to modify or cancel any bonus offer at any time.
• Any misuse of bonuses or attempts to exploit the system will result in bonus cancellation and may lead to account closure.
• Separate terms apply to cashback and reward points, with full details available on the bonuses page.

In any bonus-related dispute, Hibajj's decision is final. Bonuses are a privilege, not a right — Hibajj reserves the right to withhold any bonus at its discretion.

Hibajj takes the protection of users' personal information very seriously. The data we collect includes:

• Registration details: name, email address, phone number, date of birth.
• Identity verification document: National ID card or passport.
• Transaction Data: deposit and withdrawal history.
• Usage Data: IP address, device information, and browsing activity.

This information is never sold to third parties. However, it may be disclosed to regulatory authorities when required by law. For more details, please refer to our Privacy Policy Read.

Hibajj believes betting should be a source of entertainment, not addiction. We offer the following tools to support our users:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits at any time.
• Session Limit: Set a limit on how long you play in a single session.
• Self-Exclusion: Take a temporary break by suspending your account for a set period if needed.
• Reality Check: Review a summary of your betting activity at regular intervals.

If you're experiencing problems with betting, please seek professional help. Our support team is always ready to point you toward the right resources. To learn more, visit our Responsible Gaming View Page.

Hibajj may close or suspend an account in the following circumstances:

• Violation of any provision of these Terms & Conditions.
• Registering with false or misleading information.
• Operating multiple accounts.
• Evidence of bonus abuse or fraudulent activity.
• Suspicion of money laundering.
• Extended period of inactivity (more than 12 months).

Users may request account closure at any time. Any valid balance in the account will be refunded, but bonus balances will not be returned.

If you have a dispute or complaint, please follow the steps below:

• Step 1: Start by contacting our customer support team via email or live chat.
• Step 2: Your complaint will be reviewed within 72 hours.
• Step 3: If the matter remains unresolved, our dispute resolution team will conduct a further review.
• Step 4: A final decision will be communicated within 14 business days.

If you are not satisfied with Hibajj's internal decision, you may escalate your complaint to an independent regulatory authority. In all disputes, Hibajj's logs and records will be treated as primary evidence.

Hibajj will not be held liable for the following:

• Bets lost due to internet disconnection.
• Issues caused by the user's own device or software.
• Delays or errors caused by third-party payment providers.
• Unexpected technical failures or force majeure events.
• Unauthorized access to a user's account where the user has failed to keep their password secure.

Hibajj is committed to maintaining high service standards; however, our total liability under any circumstance shall not exceed the value of the transaction in question. If you have any questions about these terms, please contact us: support@hibajj.app