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Hibajj FAQ – Get Answers to Your Most Common Questions

Whatever questions come up while using Hibajj, you'll find the answers right here — from accounts and payments to bonuses and betting, all explained clearly.

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What can we help you with?

Browse the sections below to find what you need — quickly and easily.

Account & Registration

Opening a new account, login issues, password resets, identity verification — all your questions answered here.

Deposits & Withdrawals

Learn how to deposit and withdraw using bKash, Nagad, and Rocket — including processing times and limits.

Bonuses & Rewards

Learn about the terms and conditions for welcome bonuses, cashback, free bets, and vouchers.

Betting Rules

How to place bets, understand odds, cancel bets, and use Cash Out — all explained in plain language.

Security & Privacy

Questions and answers about account security, data privacy, 2FA, and suspicious activity.

Support & Contact

Live chat, email, and support hours — find out how to get help whenever you need it.

Account & Registration

To open an account on Hibajj, you need an active mobile number or email address. You must also be 18 years of age or older. During registration, you'll be asked to provide your name, date of birth, and a password. In some cases, identity verification may be required using your national ID.

Signing up at Hibajj takes just 2–3 minutes. Fill in the form with your mobile number or email, verify via OTP, and set a password — your account is ready. Identity verification (KYC) can be done later, but must be completed before you make a withdrawal.

No. Under Hibajj's terms, each person may only hold one account. Creating multiple accounts is a violation of Hibajj's Terms of Use and may result in permanent account closure.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email — an OTP or reset link will be sent to you. Use it to set a new password and Log In।

Go to Account Settings and upload a scanned copy of your National ID or passport under the "Identity Verification" section, along with a selfie. Verification is typically completed within 24–48 hours. Withdrawals are limited until your account is verified.

Deposits & Withdrawals

Log in and go to the "Deposit" section. Select bKash, Nagad, or Rocket, enter the amount, and follow the instructions. Once the payment is confirmed, funds will be credited to your Hibajj wallet instantly. For more details, Payment Page View.

The minimum deposit at Hibajj is ৳200 and the minimum withdrawal is ৳500. Maximum deposit and withdrawal limits depend on your account's verification level — verified accounts enjoy higher limits.

Withdrawals to bKash and Nagad are usually processed within 15–30 minutes. First-time withdrawals may require account verification, which can take up to 24 hours. During peak times, processing may take slightly longer.

Hibajj does not charge any fees on deposits. However, your mobile banking operator (bKash/Nagad) may apply their own charges. Hibajj charges no fees on withdrawals either.

Wait 5–10 minutes first. Save your payment transaction ID. If the issue persists, email support@hibajj.app with the transaction ID or reach out via live chat. We'll resolve it quickly.

Bonuses & Rewards

After opening a new account, your welcome bonus is automatically credited to your bonus wallet upon your first deposit. The first deposit must be made within 7 days of registration to qualify. For full terms, on the Rewards page View.

Each bonus has its own wagering requirements. Typically, you need to wager the bonus amount a set number of times before withdrawing. For example, a 1x wagering requirement means you must bet the full bonus amount once. The terms for each bonus are clearly stated in the Bonus section.

Enter the voucher code in the "Promo Code" section during deposit or in your Account Settings. If the code is valid, the bonus or discount will be applied instantly. For more details, Voucher Page View.

Yes, most bonuses have an expiry date. If wagering requirements are not met — usually within 7–30 days — the bonus is forfeited. Check the expiry date after claiming a bonus and make sure to use it in time.

Betting Rules

Hibajj offers betting on over 30 sports, including cricket, football, tennis, badminton, and basketball. Cricket matches — especially those involving Bangladesh — have the widest range of markets available. On the Betting Page View all markets.

Live betting means placing bets in real time while a match is in progress. Odds shift continuously based on how the game unfolds. Log in, head to the "Live" section, pick your match, select a market, and place your bet. Quick decision-making is the key to live betting.

If a match is cancelled or postponed, your stake is refunded to your wallet. In the case of a partial cancellation, the amount for the cancelled portion is returned and the remaining bet stays active. Refunds are typically processed within 24 hours.

Cash Out lets you collect a partial or full payout before a match ends. Go to "My Bets", and if a "Cash Out" button appears next to an active bet, click it. Review the offered amount and decide. Cash Out is not available on all matches.

Hibajj's on the Betting Tips page Get daily analysis and tips from our experts. To learn the strategies of successful bettors, Case Study Page View. Bet responsibly and stay within your budget.

Security & Privacy

Yes. Hibajj uses 256-bit SSL encryption to protect all data. Your personal information is never sold to third parties. For more details, please see our Privacy Policy Read.

Go to Account Settings → "Security" → enable "Two-Factor Authentication". Verifying your mobile number will activate 2FA. From that point, every login will require an OTP code, making your account significantly more secure.

Change your password immediately and end all active sessions from your account settings. Then contact us at support@hibajj.app with full details. Our security team will act promptly.

Yes. You can temporarily or permanently close your account at any time from the "Responsible Gaming" section in Account Settings. You can also contact support for immediate assistance. To learn more, Responsible Gaming Page View.

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About Hibajj FAQ

Hibajj is one of Bangladesh's most trusted online betting platforms, with thousands of active users placing bets every day on cricket, football, and more. Whether you're new or experienced, questions always come up — and this Hibajj FAQ page is here to answer them all, simply and clearly.

From opening an account to making your first deposit, using bonuses, live betting, withdrawals, and account security — we've broken everything down step by step. Our goal is to make sure you're never stuck and can find a solution fast.

Please note: Betting at Hibajj is strictly for users aged 18 and above. Please play responsibly and set your own limits.

Our FAQ is updated regularly. Whenever new features or changes are introduced, the information here is updated accordingly. If you can't find the answer to your question, contact our support team directly — we're available 24/7.

Hibajj aims to do more than just offer a betting experience — we want every user to have a safe, transparent, and enjoyable environment. That's why we're always working to resolve your issues as quickly as possible.

Contact Support

If your issue isn't resolved after reading the FAQ, you can reach us through the following channels:

Email Support
support@hibajj.app
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Live Chat
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